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Key Terms

Visitor – a natural person who visited the site without the purpose of placing an Order.

User – a visitor of the site, who has accepted the terms and conditions of this contract-offer and wishes to place Orders in the online store

Buyer – User, a natural person who has placed an order in the online store with the purpose of purchasing any Goods.

Seller – OFFBEAT

Order – an electronic request of the Buyer to purchase individual items from the assortment list of the Goods, placed on the website of the online store

Online store – publicly available web resource owned by the Seller and open for visual inspection, located in the global Internet at, where information about the range of Goods, price, payment and delivery terms is placed.

Personal Cabinet – a closed section of the website of the Online Store, designed to manage the Buyer’s account and available only to users who have completed the registration procedure.

Order History – a closed section of the Online Store website, accessible only to registered Buyers, where information on all Buyer’s Orders is stored.

  1. General Provisions

1.1 The Seller sells the Goods through the OFFBEAT online store at


1.2 By ordering the Goods through the Online Shop, the Buyer fully agrees to the following terms and conditions of sale of the Goods (hereinafter – Terms of Sale of the Goods). If the User does not agree with this agreement (hereinafter – the Agreement), he/she is not entitled to place an order.


1.3 The Seller has the right to change the Agreement unilaterally without prior notification of the User/Buyer. The amended Agreement comes into force from the moment of its publication on the website of the online store.


1.4 The Agreement shall be deemed concluded from the moment of registration of the User on the website and/or from the moment of placing an Order by the Buyer.

The Order must specify:
surname and first name (for individuals);
delivery address, contact phone number for communication with the Buyer or the person specified by the Buyer;
name, quantity and price of the Goods.

  1. Subject of the Agreement

2.1 In accordance with this Agreement, the Buyer is given the opportunity to purchase the Goods, information about which is presented in the catalog of the Online Store.

2.2 This Agreement applies to all types of Goods presented in the Online Store, as long as offers with the description of these Goods are available in the catalog of the Online Store.

  1. Registration on the site

3.1 Registration is performed at the request of the Buyer.
3.2 When registering, the Buyer must provide the following information about himself:
First Name;
Last name (optional);
e-mail address;
password for entering the Personal Cabinet (at least 6 characters long, containing Latin letters, numbers and symbols);
contact phone number.

The Buyer has the right to edit the registration information in myAlpari.

3.3 The Seller is not responsible for the accuracy of the information provided by the User during registration.

Order placement procedure

4.1 Order placement is carried out in the following order:


Go to the catalog to search for the required Goods;

Add the selected Goods to the cart;

When the selection of goods is complete, go to the “Shopping cart” section;

Select the method of payment for the order (Payment by bank card online);

Specify the delivery address;

Press the “Confirm order” button.

4.3 If the results of the Order processing show that the Seller does not have the required model or the required quantity of the ordered Goods, the Seller shall notify the Buyer by calling the cell phone number or sending a message to the e-mail address specified by the Buyer during registration. The Buyer may agree to exclude the specified Goods from the Order or replace the Goods with an analog or cancel the Order.

4.4 In case of cancellation of a partially or fully paid Order, the Seller shall return to the Buyer the cost of the canceled Goods.

4.5 The Seller shall have the right to refuse to fulfill the Order if the Buyer has previously refused to accept the transferred goods or has returned the goods 5 or more times with the indication of reasons not related to the presence of defects in these goods.

  1. Delivery:

5.1 Specific terms of the Order fulfillment shall be agreed with the Buyer after placing the Order on the website of the Online Store.

5.2 The costs of delivery of the Goods shall be paid by the Buyer. The cost of delivery is calculated in accordance with the tariffs of the Online Store, given on the Website in the section “Delivery”.

5.3 If the Order was not fulfilled through the fault of the Buyer (for example, as a result of the absence of the latter at the agreed time at the place of delivery of the Goods), the Seller has the right to demand full payment for delivery services, if the distance provides for payment. The Buyer shall also pay for the repeated call of an employee of the Online Shop for delivery purposes.

5.4 The Seller is not responsible for improper fulfillment of the Order if the Buyer has provided inaccurate information about his contact details or the composition of the Order.

5.5 Delivery is carried out within the terms specified on the Website in the “Delivery” section.

5.6 Upon delivery, the Goods shall be handed over to the Buyer or to a third party indicated as the recipient when placing the Order (hereinafter the term “Recipient” shall be used in relation to the Buyer and the third party). If the abovementioned persons are unable to receive the Goods paid in cash, they may be transferred to a person who is able to provide information about the Order (name of the Recipient and/or shipment number) and pay the full cost of the Order to the Seller’s delivery employee.

5.7 In order to avoid possible fraud during the transfer of the Goods, the delivery service employee of the Online Store has the right to request the presentation of a power of attorney issued by the Seller in the name of the Recipient and the identity document of the Recipient, as well as to specify the type and number of this document in the delivery note.

5.8 The Goods shall become the property of the Buyer at the moment of delivery of the Goods and payment of the cost of the Goods in full, unless otherwise agreed in the Goods delivery contract.

5.9 Upon acceptance of the Goods from the Seller’s delivery service employee, the Recipient shall be obliged to check the integrity of the package, and after its opening – to inspect the delivered Goods and check their compliance with the declared assortment, quality and completeness. If the Payee has no claims to the delivered Goods, the Payee shall sign the delivery receipt. The Payee’s signature in the delivery receipt means that the Payee confirms full and proper fulfillment of the Seller’s obligation to deliver the Goods.

  1. Return of the Goods and money

6.1 If the Payee has any claims to the delivered Goods (manufacturing defect, attachment of goods other than those listed in the description of the shipment), the delivery service employee shall draw up a Statement of Discrepancies at the direction of the Payee. The latter shall be signed by the Payee and the delivery service employee.

6.2 If the Goods are returned due to any claims to their assortment, quality or completeness, the Payee shall attach the following documents to the returned Goods:

return form;

a copy of the payment receipt and an application for refund.

6.3 The claim for refund of the paid Goods shall be satisfied within 10 business days from the date of submission of the respective application.

Payment for the Goods

7.1 Methods of payment for the Goods are listed on the website of the Online Store in the section “Methods of payment”. Payment for the executed order can be made:

using plastic cards (Visa and MasterCard).

7.2 All settlements between the Seller and the Buyer are made in tenge.

7.3 The price for each item of the Goods is indicated in tenge of the Republic of Kazakhstan on the website of the Online Store.

7.4 The Seller reserves the right to unilaterally change the price of any item of the Goods displayed on the website of the Online Store without notice to the Buyer. In this case, the price for the Goods ordered by the Buyer shall not be changed.

7.5 The Seller has the right to establish a bonus program, hold promotions and give gifts. Types of bonuses, promotions and gifts, the procedure and terms of their calculation/conducting/granting are listed on the website of the Online Store and may be unilaterally changed by the Seller.

  1. Rights, duties and responsibilities of the parties

8.1 The Seller has the right to delegate its rights and obligations to fulfill orders to specially hired third parties.

8.2 The Seller shall not be liable for any damage caused to the Buyer as a result of improper use of the Goods ordered on the website of the Online Store.

8.3 The Parties shall be liable for non-fulfillment and/or improper fulfillment of obligations under this Agreement in accordance with the current legislation of the Republic of Kazakhstan.

  1. Additional conditions

9.1 The online store may be temporarily unavailable, partially or completely, due to preventive or other works, as well as for other technical reasons.

9.2 The relations between the User/Buyer and the Seller are regulated by the legislation of the Republic of Kazakhstan.

9.3 If the User/Buyer has any questions or claims to the Seller, he/she should contact the Seller using the contact information provided on the website. The parties undertake to take necessary measures to resolve arising issues through negotiations. If in the course of negotiations the parties fail to reach an agreement, the dispute will be considered in court in accordance with the established legislation.

9.4 In matters not covered by this Agreement, the parties shall be guided by the current legislation of the Republic of Kazakhstan.

  1. Term of validity

10.1 This Agreement is recognized as valid from the moment of registration of the User on the website of the Online Store or contacting the Seller to place an Order.

10.2 The moment of contact is the moment when the Buyer actually started to perform actions aimed at purchasing the Goods from the Seller.